How Mercedes-Benz uses Mixed Reality to quickly connect remote experts with field technicians | The Solutions Show with Corey
Channel 9 - Un pódcast de Microsoft
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As cars increase in complexity each year, so does the knowledge field technicians need to keep current to work on them. In this episode of The Solutions Show with Corey, Hector Garcia Tellado joins Corey Sanders to share how Mercedes-Benz USA uses Mixed Reality (Microsoft Dynamics 365 Remote Assist, HoloLens 2, and Teams) to bridge that knowledge gap and quickly connect field technicians with experts from around the globe to get cars back on the road fast. Time codes 00:53 The problem Mercedes Benz USA wanted to solve 01:38 How we approached the solution 02:32 Key features of the solution 04:11 Demo - HoloLens, Dynamics 365 Remote Assist, and Teams integration 06:18 Bottom line - benefits of the solution 07:36 Other industries using a Dynamics 365 Remote Assist solution 09:25 Importance to business transformation Learn more Dynamics 365 Remote AssistThe Total Economic Impact™ of Microsoft Dynamics 365 Remote Assist #Dynamics365 #HoloLens2 #MicrosoftTeams