#083 - How to Build a Profitable Customer-Centric Business

Our guest today is Ilenia Vidili.Ilenia Vidili helps organizations to become customer-centric.We talked about her previous career and how she became an independent consultant. You will discover the atypical way in which she started her consulting business.She also has a very unconventional opinion on how an organization has to become customer-centric. Topics covered with Ilenia:Why she started to travelHow she started her own consultancy Her vision of what being a customer-cent...