Scaling CS: Boost Your Net Retention Rate from 100% to 120%

How can you increase your net retention rate by 20%? Discover insights from Johan Nilsson, CEO of a leading customer success platform. Explore the transformative approaches that propelled his company beyond the average retention rates, diving into real-life strategies and cultural shifts that make a tangible difference. Click here to watch the episode on YouTube! 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 - Johan shares firsthand how his strategic interventions skyrocketed retention rates in a competitive tech environme...