152: Understanding Customers With Dave Norton
Customer Service Academy - Un pódcast de Tony Johnson
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In this episodes we welcome Dave Norton of Stone Mantel into the studio.
Visit https://www.4xi360.com/truenorth to invest in your sales team.
Key points from Dave:
- Great customer experience makes me feel like my time with your business was well spent.
- Leaders teach employees how to behave every day.
- Employee engagement is the key to growing customer experiences.
- We need to ensure we are aligned with customers' preferred ways of getting things done.
- In the hospitality business we are about building loyalty through maximizing customers time and money (and often time is more valuable).
It's time for the great service comeback! Visit http://6canons.com to invest in my latest virtual hospitality program.
Reach Dave at: https://www.stonemantel.co/
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
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