Scott Broetzmann - CCMC - What Causes Customer Rage And How Can You Handle It?
CX Files - Un pódcast de Mark Hillary and Peter Ryan - Jueves
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Scott Broetzmann, President of Customer Care Management and Consulting Scott is based in Virginia, close to Washington DC. His company has been surveying American consumers on anger and rage for almost two decades. In this episode he talks about what causes customer rage and how to handle it - can it be avoided by better CX design? www.linkedin.com/in/scott-broetzmann-6015741 www.customercaremc.com
