Shane Jackson - Knowledge Rhino - The Value of WFM in CX
CX Files - Un pódcast de Mark Hillary and Peter Ryan - Jueves
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Shane Jackson is the founder of Knowledge Rhino. He is based in Sarasota, Florida. Shane is focused on data, analytics, and workforce optimization. In this interview he talks to Peter Ryan about the value of workforce management (WFM) and how critical it is for an efficient CX process. https://www.linkedin.com/in/shaneajacksondata/ https://knowledgerhino.com/
