Noam Segal - Tools and tactics for modern user research

Noam Segal has led research at companies like Meta, Airbnb, Wealthfront, Twitter, and most recently Upwork. He also teaches the #1 user research course on Maven. So this episode is a masterclass in user research. We discuss:How to conduct better interviewsThe keys to an effective research planHow to become a masterful research storytellerHow AI is creating a new wave of research toolsWhen to rely on qualitative vs. quantitative tacticsThe modern user research tools you need to know aboutHow to ensure research is integrated in the product processNoam’s modern research tech stack:SprigGenwayDscoutSteve Portigal’s book: Interviewing users (how to uncover compelling insights)Mr. Beast’s YouTubeLenny’s Podcast with Judd Antin: The UX research reckoning is here