#79 | Sheng-Hung Lee | Empowering people through service design.

In this episode of Designdrives, we engage in a captivating conversation with Sheng-Hung Lee, an accomplished design expert and a dedicated PhD researcher at the prestigious Massachusetts Institute of Technology (MIT). Sheng-Hung's journey in the realms of design, engineering, and academia has equipped him with a wealth of knowledge and insights, making this discussion truly enriching. Through this engaging dialogue, we unravel intriguing topics at the crossroads of science, engineering, and design. Sheng-Hung passionately advocates for the necessity of constraints and friction in this intersection, underscoring how these elements serve as catalysts for innovation and the birth of creative solutions. In the episode, we jump into: Intersection of science, engineering, and design. Design in financial services. How to balance design and engineering perspectives? Sustainability and design in academic environments. “As designers and engineers, understanding the user's perspective is essential. It's like speaking a language that the user understands, and that language is empathy.” What is the power of design in innovation? "Innovation thrives in constraints. Constraints are not roadblocks; they're the creative boundaries within which we find our best solutions.” And plenty more! Thank you very much for your time, Sheng!