Digital Meets Physical in Distribution with Jonathan Williams, VP of Operations, LSC Communications

Avery Lyford, Chief Customer Officer at Infostretch, sat down with Jonathan Williams, Vice President of Operations for LSC Communications. Their conversation highlights the dramatic impact digital can have on even the most physical of businesses — printing and mail distribution. Williams talks about how LSC is using digital, and specifically AI and machine learning, to recast an entire business process, and deliver unprecedented efficiencies and savings.