CX Budget for Growing Businesses

❔"Are there guidelines for how much a small firm should spend in an area like CX?"❔ In any client meeting, in any situation, you can almost always ask the question, "Yes, but how will this affect the budget?" Especially if you are a small business or in a growth stage, budgets and goals are very important. Our host, Jeannie Walters, CCXP, is ready to provide a few guidelines for investing in customer experience (CX). In this episode, Jeannie talks about: - Investing in both new AND long-ter...