93. Next generation debt collection

In this episode of Fintechpodden we have the pleasure of having Crister Svantesson, Head of Collection from Tietoevry and Camilla Hennemann, CIO at Alektum Group joining us. In the episode we discuss next generation debt collection system and how to combine the human factor with the power of AI.  We also talk about why debt collection has an important role in society. What pre-requisition that is needed to be able to create solutions that get empowered by AI/ML and finally how you balance the mix between AI and human-guided customer journeys.  Read more about TietoEVRY:  https://www.tietoevry.com/en/our-businesses/banking/ Read more about Alektum:  https://www.alektumgroup.se/foretag/