Ep 34: How Microsoft is Supporting Neurodiversity & Mental Health Through Inclusive Design

A few months ago, I was in Ithaca for a family event and met Doug Kim, who shared that he works for Microsoft as a principal design manager in their inclusive design team. Once he told me that his team develops technology in a way that supports neurodiversity and mental health, I knew I had to get Doug on Focus Forward. For anyone who doesn’t know about inclusive design, let me give you a little primer. Microsoft is a leader in the field and much of what I am sharing I learned from their Inclusive Design Toolkit, (which you’ll hear more about later!) Inclusive design is a methodology that enables and draws on the full range of human diversity. Most importantly, this means including and learning from people with a range of perspectives. This explanation, which I just said, is the current, widely accepted definition, which was written by the inclusive design team at Microsoft. The concept of inclusive design was originally used for developing digital products but can, and should be used when designing anything that many people will use. It’s more than just making a product accessible, it’s about discovering and learning the variety of ways people might use a product from the people who will use it. Another thing I learned from the toolkit that helped me understand inclusive design more deeply is that “An important distinction between accessibility and inclusive design is that accessibility is an attribute, while inclusive design is a method. While practicing inclusive design should make a product more accessible, it’s not a process for meeting all accessibility standards. Ideally, accessibility and inclusive design work together to make experiences that are not only compliant with standards but truly usable and open to all.” Something else you’ll hear my guests talk about is the collaborative and iterative nature of inclusive design. It involves continuous learning and adaptation based on user feedback. It’s a dynamic process aimed at creating products that truly meet the diverse needs of users. This aspect of inclusive design really resonated with me as an Executive Function coach and I hope it resonates with you, too!