How to Streamline Your Airbnb Guest Communications

A lot of short-term rental hosts underestimate the power of effective guest communication. How well you convey the information your guests need has a big influence on their experience. And that, in turn, impacts the reviews they leave you on Airbnb. So, what does good guest communication look like? How often should you message your guests? And WHEN is the best time to send WHAT information?Today, I’m sharing an edited version of my Smartbnb Webinar on how to streamline your Airbnb guest communication. I explain why it’s crucial to communicate clearly with STR guests and offer advice on building relationships with voice notes and video.I walk you through the five aspects of successful Airbnb guest communication, discussing how to provide objective information that’s easy to understand—when the guest actually needs it. Listen in for an outline of my guest communication flow and learn how often to communicate with guests before, during and after their stay!Topics CoveredWhy guest communication is crucial on AirbnbInfluences guest experienceNo industry standards like hotelThe reasons for communicating with Airbnb guestsProvide information, facilitate optimal stayBuild relationship (more forgiving review)How we communicate as human beingsWords only small part of messageTone, body language more importantTips for building relationships with guests remotelyPhone call and/or send voice notesSend short video if can’t meet in personThe 5 aspects of successful Airbnb guest communicationAccuracy—objective information (e.g.: WiFi speed test)Timeliness—respond quickly + send info when need itDigestibility—present info in concise, appealing wayFrequency—send most important info multiple timesComprehensiveness—provide ALL info guest needsMy Airbnb guest communication flowSend welcome message immediately after bookingDeliver check-in instructions few days before stayResend address, check-in instructions as flight landsWelcome + resend WiFi password just after check-inHow often to communicate with guests during their stayReach out few hours after arrival for feedbackMessage guest morning after first nightCheck in every 3 or 4 days after thatCommunicating with Airbnb guests after their staySend thank you immediately after check-outReview guest right away, ask to reciprocateRemind guest to submit review after weekFinal reminder day before window closesResourcesSpeedtestHemingway EditorGrammarlySmartbnbHostfullyWhatsAppTo subscribe to the podcast, please use the links belowClick Here to Subscribe via iTunesClick here to Subscribe via Stitcher (Android users)If you like the show, please consider leaving the show a review in iTunesor Stitcher. A couple minutes of your time can help the show immensely! Thanks! Hosted on Acast. See acast.com/privacy for more information.