Preserving Culture Through Rapid Growth with Rob Ertmann
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates - Un pódcast de Ovation
Send us a text Rob Ertmann, President of Mo’ Bettahs, joins Zack Oates live to share how the brand scaled from 22 to over 60 locations while staying true to its “be aloha” culture. Rob explains how simplicity, consistency, and operational focus helped Mo’ Bettahs deliver great guest experiences at every stage of growth. He shares insights on training, culture preservation, and why handling mistakes the right way builds loyalty. Zack and Rob discuss: How Mo’ Bettahs scaled without losing its a...
