The power of problem solving and structure - Hotel Linen Services

Co-founded by Tom Moulton, Hotel Linen Services was established to address a need in Melbourne’s hotel and accommodation market for a better alternative when it came to linen providers. Hotel owners and operators were tired of stained, grey sheets, orders being delivered late, sometimes incomplete and no one to talk to when help was required. Hotel Linen Services has faced, and beaten, some significant challenges in the delivery of first class linen services, such as being a new entry to a market where the barriers to entry are high both in terms of assets and competition. Tom, along with his co-founders, have taken a new approach to servicing this market and even with the hospitality industry in very difficult times managed to gain a foot hole and grow their market presence. In this episode Tom explains the journey from starting the business, his passion for solving problems with great customer service and how EOS (the Entrepreneurial Operating System) is helping Hotel Linen Services capitalise on their incredible start to becoming a commercial laundry powerhouse. To find out more about Hotel Linen Services click here To find out more about how EOS can help your business click here or email me at [email protected]