Zana Usher on hospitality staff training and staffing crisis

Within the hospitality industry, we have a HUGE reason to celebrate! Guests are slowly finding their way back to hotels after a forgettable 2020.What are the implications of this? Celebrations aside, we are looking at a staffing crisis and a related staff training gap. Listen to Zana Usher, CEO and founder of hospitality coaching organization, ZD Hospitality, talk about how to address that gap effectively. Her practical, easy-to-implement ideas make listening to this episode a must do for hotel owners and managers!