Humans in the Hot Seat: Travel Advisor Casey Kiler’s Unique Solution to the Baggage Fee Problem

Welcome to Humans in the Hot Seat, a spinoff series of Humans of Travel. Today’s episode features Casey Kiler of Blue Springs Travel. Casey was recently named the winner in the TravelAge West’s Trendsetter Awards for Best Targeted Marketing Idea, sponsored by Princess Cruises. Here, you’ll hear Kiler talk about her unique, out-of-the-box solution for clients traveling on a Frontier Airlines charter flight to Cancun from Kansas City. To avoid costly bag fees, Casey has found the perfect “personal item” -sized bag on Amazon, one that fits five days worth of clothing. She then marketed the bag via social media and took her initiative even a step further – gifting the bag to each of her clients booked on the charter flight – even the kids. Casey says this was all about “finding a solution, saving the clients’ money and doing the right thing for them, which is what travel agents are supposed to be doing.”  RESOURCES MENTIONED IN THIS EPISODE Kiler on Facebook: Blue Springs Travel TikTok: KCTravelsFromKC Instagram: @bstravl ABOUT YOUR HOST  Emma Weissmann is the Managing Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West’s podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.