Paul Schrader on pastoral care and the power of connection in service

In this heartfelt conversation, we sit down with Paul Schrader, co-owner and front-of-house lead at Rita, to explore what truly sits at the centre of beautiful hospitality. From his early days as a teacher to becoming a guiding presence in Wellington’s dining scene, Paul shares how pastoral care, empathy, and genuine connection shape the way he serves and leads.We discuss the evolving perception of hospitality (yes, it is a real profession) and the lessons Paul has learned from working across generations. He speaks candidly about the mental and emotional demands of the industry, the importance of a supportive team culture, and why hiring for attitude matters most.Paul also reflects on the art of storytelling in service, the origins of Rita, and what it takes to create dining experiences that feel like coming home. From navigating tough moments to celebrating the joyful ones, this episode is a warm reminder that hospitality is, at its heart, deeply human work.🔔The Kitchen Day Podcast is proudly supported by Boring Oat Milk - focussing on the boring details, so you can spend time on what really matters, like your morning coffee. This episode is brought to you with the support of Upstock. Save hours in your day with all your wholesale buy/sell ordering and logistics on one easy-to-use app. Filmed pre-service at Loretta Restaurant, and recorded and produced by the very clever Jono Tucker at Empire Films.