AI Empowers Vanguard's 50M Clients, 20K Employees

Vanguards Chief Information Officer, Nitin Tandon, envisions AI as the solution to serving 50 million clients with just 20,000 employees. Currently, Vanguard is testing AI tools to enhance client experiences, including a chatbot for natural language responses and generative AI for customized client summaries. Employees are adopting AI tools at a high rate, with 97% using them, 75% weekly, and 50% daily. Tandon plans to focus on client experience, digital advisors, fraud detection, and upskilling roles like financial advisors, sales assistants, and software developers.The Daily News Now! — Every city. Every story. AI-powered. Hosted on Acast. See acast.com/privacy for more information.