ANZ's Automation Error: When Layoff Emails Go Wrong

ANZ Bank's Layoff Email Fiasco: How an automated message error sparked chaos and a wave of criticism, forcing the company to apologize and offer counselling. Discover how this incident highlights the dangers of relying too heavily on automation for sensitive news and the crucial need for human empathy in the workplace. Hosted on Acast. See acast.com/privacy for more information.