Giving Negative Feedback Without Destroying Morale
Psychology of Customer Success - Un pódcast de Rachel Provan - Miercoles
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Send us a Text Message.Do you avoid giving negative feedback because you don't want to upset your employees? Do you ever worry they won't like you?You’ll learn why it’s so hard to give negative feedback, what the consequences are for avoiding it, and a proven (Provan?) framework for delivering it in a way that gets results without sending the other person into a shame spiral or being wishy-washy. Takeaways for You:Why the brain goes haywire in these situationsCaring About Em...
