How do customer expectations change in difficult economic climates?
Questions for now - Compelling perspectives on digital CX - Un pódcast de TELUS Digital
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On this episode, we discuss how customer expectations change in difficult economic climates — and the ways brands can adapt. Listen for insights from Charles Lindsey, associate professor of marketing at University at Buffalo School of Management, and Pete Tapley, former vice president of customer experience innovation at TELUS International.
