Inside Out: Are telcos ready for a next gen OSS?

The telecoms industry is busy drawing up and implementing roadmaps for the next generation of operational support systems (OSS) that will support future intelligent network services. Dahyr Bergara, head of OSS at NTT Data, and Mark Newman, Chief Analyst, TM Forum, discuss the challenges telcos face, as well as approaches to creating an OSS that delivers more operational autonomy and paves the way to intent-driven network services.