Resilience in Action E9: Vulnerability, Compassion, and Post-Incident Reviews in the Emergency Room with Dr. Al’ai Alvarez

What can software engineers learn from post-incident reviews that physicians do in the emergency room? In our ninth episode, Christina, member of the Blameless strategy team, guest-hosts the podcast to interview both Kurt Andersen and Al'ai Alvarez, MD (@alvarezzzy). Dr. Alvarez is an assistant clinical professor of Emergency Medicine at Stanford. Clinically, he’s an emergency physician. He has led residents as an associate residency program director, and recently became their department’s Director of Well-Being. His work focuses on physician well-being and humanizing physicians in the context of high performance teams. The trio talk about fostering blameless cultures in their domain, dealing with self blame, and what leaders can do to make learning from bad outcomes safe and fruitful. Read the organized transcript below. New to our podcast?Resilience in Action is a podcast about all things resilience, from SRE to software engineering, to how it affects our personal lives and more. This podcast is hosted by Kurt Andersen. Kurt is a practitioner and an active thought leader in the SRE community. He speaks at major DevOps & SRE conferences and publishes his work through O'Reilly in quintessential SRE books such as Seeking ARE, What is SRE?, and 97 Things Every SRE Should Know.