The 6 Key Elements of Customer Service Culture: Listen
The People Performance Podcast - Brought to you by T2 - Un pódcast de T2 - The People Performance People - Jueves
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Following on from his video on the 6 key elements of customer service culture, Dave delves deeper into the listening element. He highlights how important it is to really listen to the customer on the other end of the phone, and provides some great tips on how to deal with those customers that are emotionally elevated.
