32. A Bucket Full Of Crabs

Jurgen Appelo on Agile Toolkit, Amitai Schleier on Mob Mentality, Colleen Bordeaux on Coaching For Leaders, Scott Hanselman on Hanselminutes, and Buster Benson on Lead From The Heart. I’d love for you to email me with any comments about the show or any suggestions for podcasts I might want to feature. Email [email protected]. And, if you haven’t done it already, don’t forget to hit the subscribe button, and if you like the show, please tell a friend or co-worker who might be interested. This episode covers the five podcast episodes I found most interesting and wanted to share links to during the two week period starting March 2, 2020. These podcast episodes may have been released much earlier, but this was the fortnight when I started sharing links to them to my social network followers. JURGEN APPELO ON AGILE TOOLKIT The Agile Toolkit podcast featured Jurgen Appelo with host Bob Payne. Jurgen says that companies go through several stages in their lifecycle and investors make investment decisions based on what stage they think a company is in. Some investors, for example, wait until a company has achieved product-market fit before investing. At first, budgets are small because the risks are higher. Then, as more evidence is accumulated and the weaker companies have failed, the remaining companies get the bigger budgets. This is called an innovation funnel. Seeing how well this works in startup funding, Jurgen started to see the benefit that this could have if adopted inside organizations. Corporations tend to invest in projects by predicting what ideas will succeed. Instead, they could create an ecosystem where all the ideas can participate and they would go through stages like a startup where they need to find product-solution fit, product-market fit, and those that make it to the end get the biggest funding. They talked about business agility and Jurgen says that it is more important to focus on innovation and you will achieve business agility as part of the package. Bob pointed out that organizations are setting up skunkworks and innovation labs but, unless they can integrate their innovations with the core business, they will end up like Xerox Parc and other companies will exploit their innovations and disrupt them. Jurgen says that this innovator’s dilemma, as described by Clayton Christensen, requires you to switch to the mindset that your products and services don’t have eternal life. This is normal for any organism, but a species can live forever. The innovator’s dilemma, he says, was solved millions of years ago in nature. We need to borrow this regeneration capability from nature and say that the innovation is not the product or service; it is the system for generating products and services. Apple Podcasts link: https://podcasts.apple.com/ca/podcast/jurgen-appelo-startup-scaleup-screwum-lean-agile-dc-2019/id78532866?i=1000465296924 Website link: https://hwcdn.libsyn.com/p/2/d/3/2d3a6b2936031059/leanAndAgileDC2019_Jurgen_Appelo.mp3?c_id=64647230&cs_id=64647230&expiration=1582618595&hwt=2e7c8bfffbafc47eef3a10950edf34ae AMITAI SCHLEIER ON MOB MENTALITY The Mob Mentality podcast featured Amitai Schleier with hosts Chris Lucian and Austin Chadwick. As a technical Agile coach, Amitai likes to sit with programmers and program, sit with testers and test, and sit with managers and manage. He loves to put things in terms of cost and risk and one of his areas of specialty is legacy code. When Amitai tried to make a career change from being a developer to being a technical Agile coach, he believed that if he could just say the right words in the right order with the right tone of voice, people would have to agree with him and behavior change would occur. This didn’t work. He realized that getting the words right is important, but you need to earn people’s trust first. He pair-coached with Llewellyn Falco and this taught him about the synergy between mobbing and coaching. One example of that synergy is in how you know whether the coaching is working. You measure by observing whether the new behaviors the coach introduced continue to be practiced when the coach isn’t around. An expensive way to test this is, after a year of coaching them, go away for a year and come back and see what still gets practiced. A cheaper and more Agile way is to have an iteration with a feedback cycle where you visit just long enough for the team to form a new habit and go away long enough to see if the habit sticks. Chris asked Amitai to talk about teams that he introduced to mobbing. Amitai described a team that had problems working together. Amitai had the program manager say to the team that, in the next iteration, if the team didn’t get fewer stories done, the manager would be disappointed because the team wasn’t trying hard enough to learn something. In practice, teams that start mobbing don’t slow down that much, but they need to hear that they’re allowed to. As a result of the switch to mobbing, the person who had been keeping decision-making for himself started talking people through what he knew, people who had previously been uninvolved started to engage with the problem-solving process, and the whole team was energized by it. Amitai doesn’t love that he had to force it on them the way he did and prefers to invite people to change their behavior, but sometimes, he says, you have to manufacture the willingness. Chris asked about the benefits and difficulties of mob programming with legacy code. First, Amitai said, mob programming is more extreme than Extreme Programming. If we were defining XP today, we would skip pairing and go straight to mobbing. Legacy code, or, valuable code we are afraid to change, is a kind of nexus of extremes as well. The cognitive challenges of software development are turned up all the way and mob programming is a great way to deal with these greater cognitive challenges. Apple Podcasts link: https://podcasts.apple.com/ca/podcast/amitai-schleier-on-the-synergy-of-mobbing-and-coaching/id1485950034?i=1000463210922 Website link: https://mobmentalityshow.podbean.com/e/amitai-schleier-on-the-synergy-of-mobbing-and-coaching/ COLLEEN BORDEAUX ON COACHING FOR LEADERS The Coaching For Leaders podcast featured Colleen Bordeaux with host Dave Stachowiak. Dave started by asking about a quote from Colleen’s book, “Am I Doing This Right?” The Charles Jones quote says, “You are the same today that you’re going to be in five years except for two things: the people with whom you associate and the books you read.” Colleen says that when she looks at the people from whom she has learned the most and the people who helped her become who she is today, she finds that they all credit their success to the relationships they’ve cultivated and the books they’ve read. They spoke about the health implications of loneliness. Colleen says that our purpose and fulfillment in life and work is connected deeply to the relationships we cultivate and our ability to cultivate relationships is about being able to show up as ourselves. To Colleen, authenticity means being open to connecting with people and sharing your real experiences, who you are, and the challenges you’ve had so that it gives others permission to do the same. People are craving real human connection and we need to a better job of facilitating it. When Colleen was most lonely and isolated it was when she was in high school and her older brother became addicted to drugs, putting her family through an upheaval. Her high school and community had a culture of perfectionism and her family struggled not only with her brother’s addiction but also a fear of judgement from other people. Colleen felt she couldn’t share her feelings of loneliness with her friends or teachers because she didn’t know anyone who would receive it without judging her family. As she grew up and her family worked through it, she started to share her feelings and realized that the people in her network had their own struggles in their own families and were also afraid to share. They talked about how the negative relationships in our lives can make us into destructive thinkers rather than productive thinkers. Colleen described a time when she fell victim to this. She was insecure, negative, gossipy, super-judgmental, and someone who would get jealous or envious when she saw people around her succeeding and happy. The root cause, she says, was that she was not introspective and had no control over her own mindset. She says you have to look at yourself and consider, “Am I a net-positive in the lives of the people who I surround myself with? Am I somebody who encourages, supports, and gives positivity and light to the people around me or am I somebody who is quick to judge, quick to shut down, and somebody who struggles to nip my negative impulses in the bud?” When Colleen helped herself evolve from a crab to a magnanimous thinker, her relationships blossomed. She told a story about being on a huge project that involved constant travel and little autonomy. Instead of trying to fix the situation, she allowed her negativity to run rampant. She decided the problem was everybody else and the firm itself, so she went looking for a new job. She got an offer and she told one of her mentors. This mentor said, “Colleen, you can go ahead and take this job, but eventually you’re going to end up in the same situation. What are you going to do then?” She says that this hit her like a ton of bricks. Changing her circumstances might momentarily have distracted her, but it was her own thinking that was the real problem. Her mentor’s advice was that running away from things doesn’t move you forward. You are better off staying put, focusing on what you can control, and seeking what truly excites and energizes you to the point where you can’t stop thinking about it and you want to run towards it. Apple Podcasts link: https://podcasts.apple.com/ca/podcast/455-how-to-create-great-relationships-colleen-bordeaux/id458827716?i=1000465792556 Website link: https://coachingforleaders.com/podcast/great-relationships-colleen-bordeaux/ SCOTT HANSELMAN ON HANSELMINUTES The Hanselminutes podcast featured Scott Hanselman with host Jeff Fritz. For the first time in about 700 episodes, Scott Hanselman was the guest on Hanselminutes. This episode came from an interview he did with the Live Coders who write code live in front of an audience on Twitch. Jeff asked first about Scott’s longevity. Scott’s blog has been going on for seventeen years and the podcast has been going on for fourteen years. The reason he has been able to do it consistently for that long is because he is not doing it five days a week. Scott says you need to set up systems by which your community can be self-sustaining and not require you to show up every single day. The next question came from community member roberttables. He asked how Scott delegates responsibilities for aspects of a community when community mentorship is not part of your role. Scott says that one of the things he finds communities don’t do is they don’t express what their long term goals are. He compared it to a couple getting married and having wedding vows but no mission statement. He and his wife wrote a business plan for the community of two that they were creating. When you put together a community, he says, whether it is a marriage or a community of fifty live coders, you set a tone. You have to make sure that 80 to 90% of the people are 100% behind the goals. Then, if a troll shows up, they are overwhelmed by the positivity of the group. That’s how you scale. It starts with two people agreeing on what they are doing. As an example of doing this wrong, he talked about how Reddit communities have problems because Reddit wasn’t founded with the agreement that we would all be nice to each other. Now they are trying to retcon niceness into the community. Scott says, “You can’t retcon nice.” The next question was from rockzombie2, who wanted to know how Scott grew his following. Scott says consistency is king. He asked, “How often have you visited someone’s blog and the very last blog post is a rededication of themselves to blogging?” That’s because people set up failure systems. Instead, it’s got to be something that you can’t ever stop. The interval between blog posts should be large enough that you start to miss it but not so large that coming back to it is a chore. You also need to have an internal check-in where you ask yourself, “Does this feed my spirit? Is this the thing that makes me happy?” If you feel you need a blog to grow, then that’s the wrong attitude. Michael Jolley, aka, BaldBeardedBuilder, asked how Scott manages the various kinds of content he produces. Scott says he keeps a backlog of ideas that are so good that they can write themselves. If he gets excited about something, he will both blog about it and reach out to someone related to the thing that has him excited and schedule a podcast. KymPhillpotts asked about resources for improving interviewing techniques. Scott believes interviewing is similar to improv. Just as you would in improv, you want to use the concept of “Yes, and...” He also recommended listening to early Terry Gross interviews from the mid-nineties. He recommends ignoring the content and instead studying how she conducts the interview. He says that people seem to think that you can just turn on the mic and start interviewing people and it is going to go well. He argues that you need deliberate practice. You need to listen to yourself and watch yourself on video and learn what you need to do better. Being charming is an art. You can practice it and become better at it. Apple Podcasts link: https://podcasts.apple.com/ca/podcast/myself-its-not-weird-at-all/id117488860?i=1000462813484 Website link: https://hanselminutes.simplecast.com/episodes/myself-not-weird-at-all-HZclNwEe BUSTER BENSON ON LEAD FROM THE HEART The Lead From The Heart podcast featured Buster Benson with host Mark C. Crowley. Buster has written a book called “Why Are We Yelling? The Art Of Productive Disagreement”. Buster started out by saying that disagreements as battles has been a useful tool for us as a species before we had institutions of reason and science. It was how you claimed your spot on the hill. While “might makes right” continues to be what we fall back to when everything else falls apart, it is no longer the most productive way to think about disagreement. The kinds of problems we face today and the arena that we’re having conversations in have changed. Before, it was about keeping the tribe together. Now, it is about creating relationships and collaborating across tribes. We need to train ourselves to become great collaborators and see disagreement as an opportunity and as a skill we can practice. Mark brought up a statistic from Buster’s book that says nine in ten of us feel that arguments are almost always an unproductive venture. As a result, we steer clear of them. He asked Buster what he has learned about why having disagreements is so highly supportive of having healthy relationships. Buster says that if you think about a disagreement as a milestone or landmark of something important that is currently in a stuck state and ask what, long term, is going to best guarantee the success of this relationship, it is about becoming high-functioning in terms of addressing and facing problems and resolving them. This is difficult because avoidance is natural. When you are thrown into an arena where you don’t have the skills to operate in it successfully, you naturally run away.  Buster talked about anxiety debt. These are the things you have not been able to face with confidence and they end up wearing you down, decreasing your happiness, and making you less healthy. Just as there is never an urgent need to clean up tech debt until it threatens the success of your company, anxiety debt in your relationships can be neglected and become harder and harder to address as it accumulates over time. Mark asked how to get yourself centered so that you can have a disagreement that doesn’t knock you off your foundation. Buster says the first step is get over the misconception that we can change minds. Minds do change, but we don’t change them directly; we change them with our own mind changing. Rather than thinking “I’m going to move your mind from point A to point B”, think of your own mind and the other party’s mind each as a pile of rocks and you each have to contribute your rocks to building a new, third pile that incorporates both perspectives. This third perspective is more inclusive and transcends the problem. You don’t know in advance where the third perspective is and you have to use the other person’s perspective to triangulate it with your own. That means you have to use them as a resource rather than a receptacle of new information. Mark asked about emotional situations where things are so polarized that each side thinks the other is crazy. Buster says that in these situations, the fact that we think each other is crazy raises the question, “What do I not know about you and what do you not know about me that makes us think each other is crazy?” To resolve this, you can ask questions that you don’t know the answers to. No matter what the other party says, it will give you new information and new insight into things. Mark asked for an example. Buster says that if you are with your polar opposite political opponent, you can ask a set of questions that help you understand how their beliefs arose. These questions take you out of battle stance and help you build a relationship with them. Apple Podcasts link: https://podcasts.apple.com/ca/podcast/buster-benson-mastering-art-productive-disagreement/id1365633369?i=1000464961355 Website link: https://blubrry.com/leadfromtheheartpodcast/55513911/buster-benson-mastering-the-art-of-productive-disagreement/ LINKS Ask questions, make comments, and let your voice be heard by emailing [email protected]. Twitter: https://twitter.com/thekguy LinkedIn: https://www.linkedin.com/in/keithmmcdonald/ Facebook: https://www.facebook.com/thekguypage Instagram: https://www.instagram.com/the_k_guy/ YouTube: https://www.youtube.com/c/TheKGuy Website: https://www.thekguy.com/ Intro/outro music: "waste time" by Vincent Augustus