AI-Powered Business Communications with Dan O'Connell, Chief AI & Strategy Officer at Dialpad

In this episode, Nathan sits down with Dan O’Connell, Chief Strategy Officer at Dialpad. They discuss building their own language models using 5 billion minutes of business calls, custom speech recognition models for every customer, and the challenges of bringing AI into business. If you need an ecommerce platform, check out our sponsor Shopify: https://shopify.com/cognitive for a $1/month trial period. We're sharing a few of Nathan's favorite AI scouting episodes from other shows. Today, Shane Legg, Cofounder at Deepmind and its current Chief AGI Scientist, shares his insights with Dwarkesh Patel on AGI's timeline, the new architectures needed for AGI, and why multimodality will be the next big landmark. If you need an ecommerce platform, check out our sponsor Shopify: https://shopify.com/cognitive for a $1/month trial period. We're hiring across the board at Turpentine and for Erik's personal team on other projects he's incubating. He's hiring a Chief of Staff, EA, Head of Special Projects, Investment Associate, and more. For a list of JDs, check out: eriktorenberg.com. --- SPONSORS: Shopify is the global commerce platform that helps you sell at every stage of your business. Shopify powers 10% of ALL eCommerce in the US. And Shopify's the global force behind Allbirds, Rothy's, and Brooklinen, and 1,000,000s of other entrepreneurs across 175 countries.From their all-in-one e-commerce platform, to their in-person POS system – wherever and whatever you're selling, Shopify's got you covered. With free Shopify Magic, sell more with less effort by whipping up captivating content that converts – from blog posts to product descriptions using AI. Sign up for $1/month trial period: https://shopify.com/cognitive Omneky is an omnichannel creative generation platform that lets you launch hundreds of thousands of ad iterations that actually work customized across all platforms, with a click of a button. Omneky combines generative AI and real-time advertising data. Mention "Cog Rev" for 10% off www.omneky.com NetSuite has 25 years of providing financial software for all your business needs. More than 36,000 businesses have already upgraded to NetSuite by Oracle, gaining visibility and control over their financials, inventory, HR, eCommerce, and more. If you're looking for an ERP platform ✅ head to NetSuite: http://netsuite.com/cognitive and download your own customized KPI checklist. X/SOCIAL: @labenz (Nathan) @dialdoc (Dan) @dialpad @CogRev_Podcast (Cognitive Revolution) TIMESTAMPS: (00:00) - Introduction and Welcome (06:50) - Interview with Dan O'Connell, Chief AI and Strategy Officer at Dialpad (07:13) - The Functionality and Utility of Dialpad (17:20) - The Development of Dialpad's Large Language Model Trained on 5Billion Minutes of Calls 19:56 The Future of AI in Business (22:21) - Sponsor Break: Shopify (23:56) - The Challenges and Opportunities of AI Development (31:17 ) - Prioritizing latency, capacity, and cost when evaluating AI (39:41) - Most Loved AI Features in Dialpad (42:01) - The Role of AI in Quality Assurance (43:10) - The Future of Transcription Accuracy (44:06) - The Importance of Speech Recognition in Business (46:59) - Personalizing AI for Better Business Interactions (47:01) - The Role of AI in Content Generation (52:47) - The Challenges and Opportunities of AI in Sales and Support This show is produced by Turpentine: a network of podcasts, newsletters, and more, covering technology, business, and culture — all from the perspective of industry insiders and experts. We’re launching new shows every week, and we’re looking for industry-leading sponsors — if you think that might be you and your company, email us at [email protected].