Katy Taylor on customer focus

Few people have championed buses like Katy Taylor. In an industry not renowned for rocking the boat, Katy Taylor has been a passionate advocate for the Government giving buses more support and attention. The National Bus Strategy, in part, owes its existence to Katy’s constant lobbying. Now in her last few weeks as Strategy and Customer Director at the Go Ahead Group, she is optimistic about the future of the bus sector but worried that the Williams-Shapps Review takes the rail industry in completely the wrong direction. In this discussion, she doesn’t hold back - talking candidly about her concerns for the future of rail - and reasons for optimism for the future of bus.