How to build a Product-Led Operating Model that sticks - Jen Swanson (CEO, Tuckpoint Advisory Group)

Transformations are hard, and too often, they fail to deliver on their promise. In this episode of The Product Experience, Lily and Randy speak with Jen Swanson, CEO of Tuckpoint Advisory Group, to unpack why transformation initiatives falter and what it truly takes to succeed. Key Takeaways — Transformation requires intentionality: Real transformation isn't accidental or surface-level; it must be deliberate, comprehensive, and backed by leadership. — Avoid ‘transformation theatre’: Pretendi...