Socio Paths: Navigating the terrain of sociotechnical systems

In this episode of ”Technically Human,” I host Chris Leong and Maria Santacaterina for a conversation about the growing pervasiveness of sociotechnical systems. You may not know the term ”sociotechnical system,” but if you’ve booked a flight online, tried to reach an agent on the DMV’s hotline, or  tried to contact your congressperson, you almost certainly have interacted with one of them. How have sociotechnical systems changed the way we access services, the way we spend our time, and the way we interact with one another? What are the benefits--and the consequences--of living in a world increasingly organized and processed through these systems?