Hoteliers' Voice S2E4 - Future Hotels - Luxury high-end hospitality underpinned by technology

How do you maintain the human-touch in high-end luxury hospitality with digital tools? Sotiris Kopatsaris, CEO & founder Future Hotels and MD, Carpe Diem Santorini explains how technology helps staff to create the magic and authenticity to provide individual experiences to every hotel client protecting experiences that are not disrupted but augmented by technology.Key points include:Evaluating the digital performance of a hotelDeveloping a digitalisation benchmarkTools in the ...