Travel agents future; end-to-end travel experience

Travel agents have had a rough ride the last year, and over the last 20 years they have had their business hit by online travel agents, direct sales and wider diversification of experiences in travel. Yet is that all about change as travellers seek reassurance in their travel bookings?Ryan speaks to Gaurav Bhatnagar, MD and co-founder of TBO Holidays about agents changing role, the wider accessibility of technologies, and why soon travel agents will be able to provide a full personalise...