Customer Support - an Interview with Joel Spolsky
UXpod - User Experience Podcast - Un pódcast de Gerry Gaffney
Categorías:
What makes good customer service?
Joel talks about fixing everything two ways, not outsourcing technical support, taking the blame, and about the puppet.
Check out Joel's blog (http://www.joelonsoftware.com)
I mention the Irish Guitar Podcast (http://www.irishguitarpod.com)
Daniel Szuc and I wrote The Usability Kit (http://www.theusabilitykit.com).
Duration: 23:10
File size: 10.6MB
