Scaling SaaS: Insights from Ben Downey, COO of Smartrr

Welcome to this episode of the podcast where we are joined by Ben Downey, the COO of Smartrr, a leading SaaS company. In this conversation, Ben shares his insights on SaaS fundamentals for early-stage companies, discussing the things he wishes they had done earlier before going public. Ben also delves into the topic of engineering organizational structure, sharing his expertise on structuring incentives to create a high-performing team. He provides valuable insights on how to align the goals and incentives of the team members to create a collaborative and effective working environment. The discussion then turns to the topic of mechanisms versus intentions and how to drive repeatable results. Ben shares his thoughts on the importance of putting in place the right mechanisms to drive repeatable results, and how to balance them with good intentions to ensure that the team is aligned with the company's mission and vision. Join us for this engaging and informative conversation with Ben Downey as we explore the fundamentals of SaaS, engineering organizational structure, and driving repeatable results in a fast-paced and dynamic industry.