01 - The Customer Success Pioneer - Kellie Lucas

In the first guest episode of the Women in Customer Success Podcast, I am joined by Kellie Lucas - a coach, mentor and author of Customer Success Pioneer - a pragmatic handbook for anyone starting a journey into Customer Success. Her book was a finalist for the Best Business Book Award – Specialist Business Book – with the nomination being placed only four weeks after the book was published. In this episode, we talked about why she wrote the book, what was the motivation behind and the concept. The conversation also revealed that writing a book was a pioneering experience for Kellie and she’s talking about the behind-the-scene writing process and feedback on book publishing. Kellie is teaching us the fundamentals of customer success – relationships between people and businesses and the top skills for becoming an exceptional customer success manager – currently one of the most sought-after professions in the world.Being a coach, we’re fortunate to hear some of Kellies’ powerful coaching tools and the importance of customer success communities. My favourite learning: ‘You can't coach anyone to do something that you feel that they should be better at. They have to recognize it and lead it and want to try to improve.’ - Kellie.Get a copy of the Customer Success Pioneer book Connect with Kellie __________________________________________________About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.Follow the WiCS Podcast:Subscribe to the Newsletter WebsiteLinkedInMarija Skobe-Pilley, the Founder and Host__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success - Website - womenincs.co - LinkedIn - linkedin.com/company/womenincs - Instagram: https://www.instagram.com/womenincs.co/ - Podcast page - womenincs.co/podcast - Sign Up for PowerUp Tribe - womenincs.co/powerup Host Marija Skobe-Pilley - Website - https://www.marijaskobepilley.com/ - LinkedIn - https://www.linkedin.com/in/mspilley/ - Coaching with Marija: http://marijaskobepilley.com/programs - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie