02 - Diversity in Customer Success - Sue Nabeth Moore

In the second episode, I'm talking to Sue Nabeth Moore – a remarkable lady whom I call a serial Customer Success entrepreneur - she is the founder of Success Track Enterprise, a CS consultancy company; and a co-founder of Customer Success Mastermind, a CS training and on-going career development program.  Also, she is an absolute influencer in the field, being listed as an Influential Women in Customer Success by Gainsight. Wearing so many different hats, Sue is also juggling mentoring for two organisations, Canopy Coaching and Everwise and organises regular CS events and meetups in France and Europe. This episode is dedicated to Diversity in Customer Success. Sue is the expert on the topic, having conducted the survey on the state of Customer Success in Europe. We are sharing survey results on the gender gap, diversity and trends in salaries. Even more exciting, Sue is sharing some reasons for this gap and tips and tools on what we all can do to bridge the gap. You will also hear about developing customer success skills through different certifications and development programmes, as Sue herself is a co-founder of Customer Success Mastermind where she provides focused professional development. As this episode is recorded during the Covid19 lockdown, in the comfort of our own homes, we are talking about different ways of working moving forward, and how this situation can affect women in their CS careers. Follow Sue!___________________________________________________About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.Follow the WiCS Podcast:Subscribe to the Newsletter WebsiteLinkedInMarija Skobe-Pilley, the Founder and HostInstagram: @womenincspodcastJoin the __________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success - Website - womenincs.co - LinkedIn - linkedin.com/company/womenincs - Instagram: https://www.instagram.com/womenincs.co/ - Podcast page - womenincs.co/podcast - Sign Up for PowerUp Tribe - womenincs.co/powerup Host Marija Skobe-Pilley - Website - https://www.marijaskobepilley.com/ - LinkedIn - https://www.linkedin.com/in/mspilley/ - Coaching with Marija: http://marijaskobepilley.com/programs - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie