04 - Diverse Backgrounds in Customer Success - Shirley Chapman

In this episode, I am talking to Shirley Chapman – Senior Director of Customer Success at Pluralsight. She started her career as a teacher and combined that experience with leadership and technology to find herself in Customer Success Role. Teaching and coaching are still at the very core of who she is. As previously with students, Shirley is now focusing on helping customers be the very best they can be. We spoke about diverse backgrounds for customer success, listening to your customers, the power of mentoring and the art of receiving and asking for feedback in career development. One of my favourite leanings is Shirley’s reference to her teaching strategies: "As a teacher, you need to know where you push people a little bit out of the comfort zone, where you might challenge them along and sometimes where you have to back off, and I think it's the same with customers as well. " Connect with Shirley!___________________________________________________About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.Follow the WiCS Podcast:Subscribe to the Newsletter WebsiteLinkedInMarija Skobe-Pilley, the Founder and HostInstagram: @womenincspodcastJoin the Women in Customer Success Network!Suggest a guest!__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success - Website - womenincs.co - LinkedIn - linkedin.com/company/womenincs - Instagram: https://www.instagram.com/womenincs.co/ - Podcast page - womenincs.co/podcast - Sign Up for PowerUp Tribe - womenincs.co/powerup Host Marija Skobe-Pilley - Website - https://www.marijaskobepilley.com/ - LinkedIn - https://www.linkedin.com/in/mspilley/ - Coaching with Marija: http://marijaskobepilley.com/programs - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie