30 - Digital Customer Success - Anika Zubair

Today I'm talking to Anika Zubair, VP of Customer Success at inSided. Anika has been in customer success for most of her career, starting as a Customer Success Coach and moving up to leadership positions, leading global Customer Success teams. She is also an active member of the customer success community, leading CSM London Meetup, and speaking at various industry events. She is also a fellow podcaster, hosting the Customer Success Channel.Anika is sharing her career journey, tips and lessons for overcoming challenges and progressing your career. In this episode, you'll hear a mini-masterclass on Digital Customer Success:What is Digital Customer SuccessWhat are the skills required for the roleDifferences between a Digital CSM and a 'regular CSM' When is Digital Customer Success the best approach for your organisationFollow Anika___________________________________________________About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.Follow the WiCS Podcast:Subscribe to the Newsletter WebsiteLinkedInMarija Skobe-Pilley, the Founder and HostInstagram: @womenincspodcastJoin the Women in Customer Success Network!Suggest a guest!__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success - Website - womenincs.co - LinkedIn - linkedin.com/company/womenincs - Instagram: https://www.instagram.com/womenincs.co/ - Podcast page - womenincs.co/podcast - Sign Up for PowerUp Tribe - womenincs.co/powerup Host Marija Skobe-Pilley - Website - https://www.marijaskobepilley.com/ - LinkedIn - https://www.linkedin.com/in/mspilley/ - Coaching with Marija: http://marijaskobepilley.com/programs - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie