74 - Tips on Preventing Burnout in Tech - Ejieme Eromosele

In this episode, I'm excited to bring a conversation with Ejieme Eromosele, General Manager of EMEA at Quiq. Current Role & Experience In her current role as GM of EMEA at Quiq, Ejieme is responsible for leading Quiq’s international business by guiding companies in the EMEA region to grow awareness, increase sales and lower customer support costs through conversational AI and messaging.Ejieme is also the Founder of Success in Black, a community for Black professionals in Customer Success. Her mission is to advance real DEI practices in Customer Success and to help Black talent build their careers in this rapidly growing field.Prior to Quiq, she was Managing Director of Customer Experience at The New York Times and led The Times’ efforts to drive retention, loyalty and brand advocacy of its growing subscriber base.Ejieme has spent almost a decade in management consulting at PwC and Accenture. In these roles, she developed her passion for customer experience and for delivering amazing experiences that drive business value. She’s led projects across the retail, pharma, tech and government sectors.She has a BA in Economics from NYU’s College of Arts & Science and an MBA from NYU’s Stern School of Business.Developing a Customer Success CareerIf you want to make it to the top level, Ejieme suggests having a handle on the economics of the business and being comfortable with the commercial aspects of the business. Being open to learning the operational, technical, the product side of the world will really make you a more well-rounded executive. “Putting your head above your own functional area and seeing where there are opportunities, whether that's in marketing, whether that's in sales or new business, or whether that's even in product to where CS can really extend the value of the team you have, and that value is your proximity and your closeness to your customers.”Preventing BurnoutWe touch upon the subject of burnout and how we cannot lead with an ‘empty tank’. Ejieme approaches this by using tools like gratitude journalling and seeking a better understanding of herself to be able to tune into her emotions, and her present state, then evaluating what’s next. Ejieme talks about some of the pressures of working as a woman in tech. In her experience, there are feelings of not belonging which can show up as feelings of imposter syndrome and self-doubt. Another experience is that not being __________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success - Website - womenincs.co - LinkedIn - linkedin.com/company/womenincs - Instagram: https://www.instagram.com/womenincs.co/ - Podcast page - womenincs.co/podcast - Sign Up for PowerUp Tribe - womenincs.co/powerup Host Marija Skobe-Pilley - Website - https://www.marijaskobepilley.com/ - LinkedIn - https://www.linkedin.com/in/mspilley/ - Coaching with Marija: http://marijaskobepilley.com/programs - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie