96 - How to Develop Soft Skills for Thriving Customer Relationships - Shruti Sharma
Women in Customer Success Podcast - Un p贸dcast de Marija Skobe-Pilley - Miercoles
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This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods.In this insightful conversation, meet Shruti Sharma, Customer Success Advisor and Consultant. Shruti shares her journey to customer success, starting from her background as a product manager to becoming a sales engineer and ultimately pursuing a career in customer success. She discusses her passion for working directly with customers and the joy of making a direct impact on their growth.聽Whether you're a seasoned professional or just starting your career in customer success, this episode is packed with insights and practical advice on building your soft skills acumen - a crucial skill set anyone working with customers will ever need. So grab your favourite cup of coffee, get your trainers on and have a healthy walk with this conversation with Shruti Sharma on the Women in Customer Success Podcast.Fun facts about Shruti:馃搷 Shruti is based in Newton, Massachusetts鉁堬笍 Her last travel was to Europe 馃嚞馃嚙 馃嚝馃嚪 馃嚜馃嚫馃拑馃徎 Shruti also teaches Bollywood dancing! 馃敟In this episode, you'll learn about: 馃拵 Shruti's career journey from product management into Customer Success and entrepreneurship聽馃拵 Career lessons馃拵 Soft skills are crucial for business relationships馃拵 Strategies for developing soft skills聽馃拵 Shruti's unique approach as an advisor and practitionerShruti's top soft skills every CSM should have:聽馃専 Empathy馃専 Communication馃専 Time Management馃専 Adaptability馃専 Open-mindednessFollow Shruti Sharma!__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success - Website - womenincs.co - LinkedIn - linkedin.com/company/womenincs - Instagram: https://www.instagram.com/womenincs.co/ - Podcast page - womenincs.co/podcast - Sign Up for PowerUp Tribe - womenincs.co/powerup Host Marija Skobe-Pilley - Website - https://www.marijaskobepilley.com/ - LinkedIn - https://www.linkedin.com/in/mspilley/ - Coaching with Marija: http://marijaskobepilley.com/programs - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie
