321 – Thinking the unthinkable (TTUT). Episode 5: Website clients are impossible!

Welcome to the 5th episode of our "Thinking the Unthinkable" series, where we attempt to rationalise controversial views on WordPress and web design. Today’s topic is… Website Clients are Impossible! This could have been called "Web Designers are Impossible", as it’s about the sometimes tense relationship between those who commission websites and those who build them. Do we correctly set the expectations for our clients, or are we opening ourselves up to criticism because they're not at all clear on how our process works? Are we working with "the client always knows best" model, and does this really give them what they need? Should we rather explain to them we're the expert and they should jolly well listen every time we speak? It's a fun conversation and no doubt there's going to be a lot of food for thought!