290 Episodo

  1. EP49 | Huw Slater - How Travelperk’s CFO prioritizes churn reduction to drive growth

    Publicado: 19/2/2020

  2. EP48 | Aazar Shad (Userpilot) - How churn can be masked during rapid growth and how to identify it

    Publicado: 12/2/2020

  3. EP47 | Arundhati Balachandran - How Chargebee’s Customer Success team increases expansion revenue with data

    Publicado: 5/2/2020

  4. EP46 | Yuval Keshtcher (UX Writing Hub) - How UX writing can be a game-changer in fighting churn

    Publicado: 29/1/2020

  5. EP45 | Chris Savage - How Wistia’s creative brand voice helps them retain their customers

    Publicado: 22/1/2020

  6. EP44 | Emeric Ernoult (Agorapulse) - Challenges tackling SMB churn and how to overcome them

    Publicado: 15/1/2020

  7. EP43 | Bob Moore (Crossbeam) - How to create a stickier product with the right partnerships

    Publicado: 8/1/2020

  8. EP42 | Casey Graham (Gravy) - How to combat involuntary churn with a human-first approach

    Publicado: 1/1/2020

  9. EP41 | Carl Gold (Zuora) - Why fighting churn starts with finding the right metrics

    Publicado: 25/12/2019

  10. EP40 | Gen Furukawa (Retainable) - Retention is the key to successful marketing: why marketers should pay more attention to churn

    Publicado: 18/12/2019

  11. EP39 | Megan McMullin - How MeetEdgar reduces churn by scaling a personal onboarding experience and building a community

    Publicado: 11/12/2019

  12. EP38 | Marvin Liao (500 Startups) - Why customer retention is a key metric for seed-stage investments

    Publicado: 4/12/2019

  13. EP37 | Josh Garofalo (Sway Copy) - Customer retention starts with copywriting: how to attract the right customers with your copy

    Publicado: 27/11/2019

  14. EP36 | Adam Dorrell (CustomerGauge) - You’re using Net Promoter Score (NPS) wrong! Segmentation is the 🔑 key to retention

    Publicado: 20/11/2019

  15. EP35 | Corey Haines - How Baremetrics collects HONEST feedback from churning customers

    Publicado: 13/11/2019

  16. EP34 | Val Geisler (Fix My Churn) - How a customer-centric email strategy can help you fix churn

    Publicado: 6/11/2019

  17. EP33 | Hiten Shah (FYI) - How to build a product with customer retention at the core

    Publicado: 30/10/2019

  18. EP32 | Emily Lonetto (Voiceflow) - How to build, scale, and engage a user community to prevent churn and increase retention

    Publicado: 23/10/2019

  19. EP31 | Brian LaFaille (Looker) - How specialization within customer success will improve your retention

    Publicado: 16/10/2019

  20. EP30 | Ryan Singer - How Basecamp “interrogate” their customers to build a world-class product using the jobs-to-be-done framework

    Publicado: 9/10/2019

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CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.

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