Zendesk Insights - Exploring the trends, technologies, and innovations shaping the future of customer service
Un pódcast de Zendesk: Customer Service Software & Sales CRM
32 Episodo
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Mastering the art of discovery commerce with TikTok Shop
Publicado: 16/5/2025 -
Harnessing AI-powered efficiency for deeper customer connection with Lush’s Naomi Rankin
Publicado: 3/9/2024 -
Modernizing the world’s largest service delivery business with Indigov’s Alexander Kouts
Publicado: 7/8/2024 -
Dispatch from the front lines of critical customer service with the International Rescue Committee’s André Heller
Publicado: 20/6/2024 -
Early insights from our AI implementation journey with Zendesk's Steven Warfield
Publicado: 5/6/2024 -
Building AI-powered experiences for humans with Upwork’s Brent Pliskow
Publicado: 22/5/2024 -
Lessons from an AI success story with XP Inc.’s Guilherme Kolberg
Publicado: 8/5/2024 -
Direct from Relate 2024 with Zappos Insights Co-creator Robert Richman
Publicado: 25/4/2024 -
AI and the next CX revolution with Zendesk’s Adrian McDermott and Teresa Haun
Publicado: 10/4/2024 -
Humanizing support at scale with Talkspace’s Donna Haddigan
Publicado: 27/3/2024 -
Using experimentation to build the support experiences your customers actually want with Bitly’s Brad Harris
Publicado: 13/3/2024 -
Translating iconic experiences to a digital space with Aesop’s Carine McGinnity
Publicado: 29/2/2024 -
Burning AI questions answered with Zendesk’s Peter Neels
Publicado: 14/2/2024 -
Building trust and security at the intersection of AI and CX with Joey Edwards-Lebair of Zendesk
Publicado: 31/1/2024 -
Unlocking the power of intelligent CX with Joey Edwards-Lebair of Zendesk
Publicado: 18/1/2024 -
Zendesk’s AI customer service evolution and future trends with Zendesk CEO Tom Eggemeier
Publicado: 20/12/2023 -
Mastering the art of customer success management with LinkedIn's Erika Tabacniks
Publicado: 29/11/2023 -
How data and technology fuel the customer experience and global expansion with Rivian’s Diane Lye
Publicado: 15/11/2023 -
Understanding the shifting priorities of IT leaders with Zendesk’s Paulette Chafe
Publicado: 2/11/2023 -
Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley
Publicado: 19/10/2023
Welcome to Zendesk Insights, your front-row seat to the future of customer service. As the pace of change accelerates, we're sitting down with the leaders, disruptors, and innovators reshaping CX. From emerging tech to the latest trends transforming the industry, we bring you the insights that will keep your business moving forward. Like and subscribe to receive new episodes as they come out. Visit https://www.zendesk.com/zendesk-insights/ for updates, bonus content, and more.
