Crack the Customer Code
Un pódcast de Adam and Jeannie - Martes
509 Episodo
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285: When to Disclose Bad News to Customers?
Publicado: 19/10/2017 -
284: Nick Francis, HelpScout Customer Service
Publicado: 17/10/2017 -
283: Pay Attention to Customers
Publicado: 12/10/2017 -
282: Stephen Shapiro, Innovating Customer Experience
Publicado: 11/10/2017 -
281: CX Clichés and Overused Examples
Publicado: 5/10/2017 -
280: Lesley Lykins, CX Day
Publicado: 3/10/2017 -
279: Is Efficient Customer Service Best?
Publicado: 28/9/2017 -
278: Stacey Hanke, Communicate with Influence
Publicado: 26/9/2017 -
277: 5 Digital Experience Offenses
Publicado: 21/9/2017 -
276: Nora Burns, HR Undercover
Publicado: 20/9/2017 -
275: (Tip) Go Negative with Your Training
Publicado: 14/9/2017 -
274: Nienke Bloem, Gamifying Customer Experience
Publicado: 12/9/2017 -
273: (Tip) What Is a Moment of Truth?
Publicado: 7/9/2017 -
272: Kristina Quinones, MeetEdgar Customer Service
Publicado: 5/9/2017 -
271: Take It To the Top – Tesla’s New Strategy
Publicado: 31/8/2017 -
270: John-Paul Narowski, KarmaCRM
Publicado: 29/8/2017 -
269: We’re Listening
Publicado: 24/8/2017 -
268: Microchipping Employees
Publicado: 21/8/2017 -
267: 3 Questions for Employees
Publicado: 17/8/2017 -
266: Chip Bell, Innovating Service
Publicado: 15/8/2017
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
