509 Episodo

  1. Episode 026: Uber and Chicago Cabbie

    Publicado: 14/5/2015

  2. Episode 025: Customer Journey Maps, Justin Zacks, and Amazon 2-Hour Delivery

    Publicado: 7/5/2015

  3. Episode 024: Be Your Customer’s Hero – The Interview

    Publicado: 29/4/2015

  4. Episode 023: Creating Community, Mark Schaefer, and Keurig K-Cups

    Publicado: 23/4/2015

  5. Episode 022: Falling CX Scores, TripIt’s Amy Jackson, and Interactive Van Gogh

    Publicado: 16/4/2015

  6. Episode 021: PR Customer Experience, Shonali Burke, and The Walking Dead

    Publicado: 9/4/2015

  7. Episode 020: Social Selling, Tom Martin, and Tinder

    Publicado: 2/4/2015

  8. Episode 019: Writing for Machines, Andy Crestodina, and Personalized Robots

    Publicado: 26/3/2015

  9. Special Episode: Next Generation Customer Experience Conference

    Publicado: 23/3/2015

  10. Episode 18: Brand Personas, Rod Brooks, and Small Moments

    Publicado: 19/3/2015

  11. Episode 017: Customer Feedback, Mohamed Latib, and Progressive Insurance

    Publicado: 12/3/2015

  12. Special Episode: SXSW Interactive Predictions

    Publicado: 10/3/2015

  13. Episode 016: Digital Deniers, Blagica Bottigliero, and Discontinuing Products

    Publicado: 5/3/2015

  14. Episode 015: Bad Customer Service, Matt Ward, and Maximizing Shareholder Value

    Publicado: 26/2/2015

  15. Episode 014: Handling Pressure, Jeff Toister, and The Customer as Hero

    Publicado: 19/2/2015

  16. Episode 012: Millennial Consumers, Anna Bell, and NFL Customer Experience

    Publicado: 15/2/2015

  17. Episode 013: Cognitive Dissonance, Mike Wittenstein, and Meet Me at Starbucks

    Publicado: 12/2/2015

  18. Episode 011: Customer Service Greatness, Mafia Hairdresser, and Not Tipping

    Publicado: 29/1/2015

  19. Episode 010: Customer Experience Titles, Ingrid Lindberg, and Steamboat Springs

    Publicado: 22/1/2015

  20. Episode 009: Paper Bag Quotations, Rachel Happe, and Abusing Olive Garden

    Publicado: 15/1/2015

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Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

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