509 Episodo

  1. 424: 5 New Considerations for the Remote Work Era

    Publicado: 16/6/2020

  2. 423: David Priemer, The Sales Experience

    Publicado: 9/6/2020

  3. 422: Lessons from a Joint Virtual Keynote

    Publicado: 2/6/2020

  4. 421: Michel Feaster, Journey-Centered Experiences

    Publicado: 26/5/2020

  5. 420: Focus on Fundamentals

    Publicado: 19/5/2020

  6. 419: Dan Reese, Community and CX

    Publicado: 12/5/2020

  7. 418: Do We All Need New Journey Maps?

    Publicado: 5/5/2020

  8. 417: Bernadette Smith, Inclusive CX

    Publicado: 28/4/2020

  9. 416: Measure For Insights, Not Just Metrics

    Publicado: 21/4/2020

  10. Bonus Episode: Ryan Lester, Digital Transformation for Today

    Publicado: 16/4/2020

  11. 415: Stephen Shapiro, Invisible Solutions

    Publicado: 14/4/2020

  12. 414: Be Your Customer's Hero

    Publicado: 7/4/2020

  13. 413: Shep Hyken, The Cult of the Customer Revisited

    Publicado: 31/3/2020

  14. 412: Short Term Urgency with Long-Term Goals

    Publicado: 24/3/2020

  15. 411: Stacy Sherman, Being Customer Centric

    Publicado: 17/3/2020

  16. 410: Is Technology Forcing Customer Service Teams to Do Sales?

    Publicado: 10/3/2020

  17. 409: Micah Solomon, Customer-First Approach

    Publicado: 3/3/2020

  18. 408: What Support Channels Customers REALLY Want

    Publicado: 25/2/2020

  19. 407: Joe Pine, The Experience Economy Revisited

    Publicado: 18/2/2020

  20. 406: Delta Airlines and the Stakeholder Debate

    Publicado: 11/2/2020

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Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

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