THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
Un pódcast de Gregorio Uglioni - Lunes
241 Episodo
-
The Future of Aged Care: How Ohana is Changing Home Healthcare
Publicado: 2/6/2025 -
Revisited: Never Lose an Employee Again with Joey Coleman
Publicado: 26/5/2025 -
YOU ARE THE BOSS: BECOME THE MANAGER YOU WANT TO BE
Publicado: 19/5/2025 -
Energizing Teams, Delighting Customers: Stacy Sherman on Doing CX Right
Publicado: 12/5/2025 -
Workforce Management in the Digital Age
Publicado: 5/5/2025 -
Best Of: Simplification at the Core: Lou Carbone on Refining Business Strategies
Publicado: 28/4/2025 -
The CX Leadership Blueprint: Build It Right from Day One
Publicado: 21/4/2025 -
The Disney Magic: Lessons Every Business Can Use Today
Publicado: 14/4/2025 -
The Way of Working Changed: Building Human-Centered Companies
Publicado: 7/4/2025 -
The AI-Powered Data Revolution: What Leaders Need to Know
Publicado: 31/3/2025 -
The REAL Top CX Predictions for 2025
Publicado: 24/3/2025 -
Best Of: Pioneering CX Leadership: Karl Sharicz's Journey
Publicado: 17/3/2025 -
Highlight: Leading with Data and Harnessing AI with Jim Iyoob
Publicado: 10/3/2025 -
Transforming Digital Insurance Space with CX
Publicado: 3/3/2025 -
Highlight - Uplifting Eastern Bank: Human Centred Transformation with Rich Dorfman
Publicado: 24/2/2025 -
Innovate or Die: Why Proactive Service is Key to Lasting Success
Publicado: 17/2/2025 -
HIGHLIGHT: Strategy for Sustainable Growth
Publicado: 11/2/2025 -
Creating Workplaces Where People Thrive: A New Approach to Wellbeing
Publicado: 3/2/2025 -
HIGHLIGHT: Charting the Future: AI, Culture, and Leadership in Customer Service
Publicado: 27/1/2025 -
PIVOTING STRATEGIES FOR TOUGH CUSTOMERS & TOUGH EMPLOYEES
Publicado: 20/1/2025
Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose
