79 Episodo

  1. Series 7, Episode 13: CX Global Insights 2025: A sneak peek into Ipsos’ new global benchmark of Customer Experience.

    Publicado: 8/5/2025

  2. Series 7, Episode 12: Flying through turbulent times. Lessons from Air New Zealand and Ipsos’ Gold Award winning CX programme.

    Publicado: 3/4/2025

  3. Season 7, Episode 11: Demystifying Mystery Shopping

    Publicado: 5/3/2025

  4. Season 7, Episode 10: Shifting Gears - CX Transformation at Volkswagen Group UK

    Publicado: 6/2/2025

  5. Season 7, Episode 9: The Employee Customer Ripple Effect

    Publicado: 8/1/2025

  6. Season 7, Episode 8: Building Brands with Soul: A CMOs Journey to Humanising Growth and Lasting Impact

    Publicado: 11/12/2024

  7. Season 7, Episode 7 - From Bean to Cup: The Starbucks Vietnam Journey!

    Publicado: 6/11/2024

  8. Season 7, Episode 6: The Channel Performance Benchmark

    Publicado: 25/9/2024

  9. Season 7, Episode 5 - The Experience Beyond The Product - Part 2 of 2

    Publicado: 13/8/2024

  10. Season 7, Episode 4 - The Experience Beyond The Product - Part 1 of 2

    Publicado: 13/8/2024

  11. Season 7, Episode 3 Virtual Experience - Unlocking Retail Insights With Virtual Testing: Efficient And Effective Shopper Research

    Publicado: 30/7/2024

  12. Season 7, Episode 2: Manulife - transforming the Customer Experience and redefining the role of insurance in customers' lives.

    Publicado: 17/7/2024

  13. Season 7, Episode 1: A masterclass in Event Design with Katrina Haby, CX Director of Customer Experience at Melbourne & Olympic Parks

    Publicado: 28/6/2024

  14. Season 6: Episode 5 – Channel Performance: driving sales conversion

    Publicado: 9/6/2023

  15. Season 6: Episode 4 – Empowering B2B Intermediaries through Customer Experience

    Publicado: 11/5/2023

  16. Season 6: Episode 3 – Hear from Emma Dark, Director of Customer Service at Estée Lauder

    Publicado: 28/4/2023

  17. Season 6: Episode 2 – The Morphing Store: bricks and mortar evolution in a convergent commerce world

    Publicado: 23/3/2023

  18. Season 6: Episode 1 – Hear from Sybil Nicolson, Insight Executive for Transport for London

    Publicado: 10/2/2023

  19. Season 5: Episode 11 – CX Service Design: Creating emotional attachment and driving brand growth

    Publicado: 15/12/2022

  20. Season 5: Episode 10 – Beyond omnichannel to convergent commerce ecosystems

    Publicado: 24/11/2022

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Join us as we dive deep into the world of CX and Channel Performance with industry experts and practitioners. Each episode of Ipsos' Customer Perspective offers practical advice and insights for measuring, managing, and designing exceptional customer experiences. Whether you're in mystery shopping, channel optimisation, or passionate about understanding customer journeys, this podcast is your go-to resource for driving business success through customer-centricity. Subscribe now and elevate your game! Questions/Comments: [email protected] www.ipsos.com

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