79 Episodo

  1. Season 2: Episode 4: When Difference doesn’t mean Different: Understanding cultural bias in global CX programmes

    Publicado: 7/10/2020

  2. Season 2: Episode 3: Hear from John Walker, Head of Customer Insights at Maersk

    Publicado: 29/9/2020

  3. Season 2: Episode 2: Delivering a Return on CX Investment (ROCXI) – the practical steps involved in financial linkage modelling

    Publicado: 23/9/2020

  4. Season 2: Episode 1: Hear from Matt Cahill, Senior Director, Consumer Insights Activation at McDonald's

    Publicado: 15/9/2020

  5. Episode 15 - Mystery Shopping the Digital Channel

    Publicado: 23/7/2020

  6. Episode 14 - Talking CX Tech

    Publicado: 17/7/2020

  7. Episode 13 - Taking Mystery Shopping to the Next Level

    Publicado: 9/7/2020

  8. Episode 12 - Best Practice B2B CX Measurement and Management

    Publicado: 2/7/2020

  9. Episode 11 - Demystifying Behavioural Science

    Publicado: 25/6/2020

  10. Episode 10 - Latest From APAC

    Publicado: 19/6/2020

  11. Episode 9 - From Our CX Experts in the UK, Canada, and Hong Kong

    Publicado: 11/6/2020

  12. Episode 8 - A View From The Top

    Publicado: 4/6/2020

  13. Episode 7 - Reopen With Confidence: Ensuring Customers Feel Safe

    Publicado: 28/5/2020

  14. Episode 6 - Customer Journey Mapping

    Publicado: 21/5/2020

  15. Episode 5 - Retail Performance And Social Distancing

    Publicado: 14/5/2020

  16. Episode 4 - The Forces Of Customer Experience

    Publicado: 6/5/2020

  17. Episode 3 - Responses to COVID-19 from leading brands across the world

    Publicado: 30/4/2020

  18. Episode 2 - All About Channel Performance

    Publicado: 23/4/2020

  19. Episode 1 - CX Programmes During COVID-19

    Publicado: 16/4/2020

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Join us as we dive deep into the world of CX and Channel Performance with industry experts and practitioners. Each episode of Ipsos' Customer Perspective offers practical advice and insights for measuring, managing, and designing exceptional customer experiences. Whether you're in mystery shopping, channel optimisation, or passionate about understanding customer journeys, this podcast is your go-to resource for driving business success through customer-centricity. Subscribe now and elevate your game! Questions/Comments: [email protected] www.ipsos.com

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