CX Files

369 Episodo

1. Ted Nardin - Teleperformance - How CX Can Add Value And Create Success

   Publicado: 21/11/2024
2. John Dinardo - Nordia - BPO In Canada And Beyond 🇨🇦

   Publicado: 14/11/2024
3. Vidya Ravichandran - UnifyCX - GlowTouch is now UnifyCX And The Tech Future For CX

   Publicado: 7/11/2024
4. EXTRA SHOW: How Does the UK 2024 Budget Impact BPO and CX?

   Publicado: 4/11/2024
5. Tanya Scotece - Miami Dade College - A Focus On Care In Funeral Services

   Publicado: 31/10/2024
6. Mark Hillary - The Social Sales Playbook - How B2B Companies Sell To Each Other!

   Publicado: 24/10/2024
7. Neal Topf - Callzilla - Clients Want To Understand BPO Culture Not Just Metrics

   Publicado: 17/10/2024
8. Peter Ryan - When will we see Philippines BPO 2.0?

   Publicado: 10/10/2024
9. Isobel Rogers & Karen Howard - The Launch Of The CX Alliance

   Publicado: 3/10/2024
10. Graham Brown - Alorica - Using AI To Offer CX In Any Language

    Publicado: 26/9/2024
11. Stephen Loynd & Chris Gillen - How AI Has Redefined CX

    Publicado: 19/9/2024
12. Michael Clark - CXTT Consulting - The Tech That Makes CX Work

    Publicado: 12/9/2024
13. Martin Anderson 🍋 - Lemon Contact Centre - Entrepreneurs In CX

    Publicado: 15/8/2024
14. Jonas Berggren - Transcom - AI & Transforming Customer Service

    Publicado: 8/8/2024
15. Leo Lopez - Calltastic - The Top 5 Mistakes Startups Make With CX

    Publicado: 1/8/2024
16. Alistair Niederer - FormIGA - IAOP & GSA join forces for good in BPO and CX

    Publicado: 25/7/2024
17. Stephen Peattie & Dan Castilla - Assessing BPO & CX From Fiji

    Publicado: 18/7/2024
18. Leigh Hopwood - CCMA - CX From The Buyer's Perspective

    Publicado: 11/7/2024
19. Sandra Busby - Cnect Wales - 'Welcome to Wrexham' Could Lead To More CX in Wales

    Publicado: 4/7/2024
20. Alexandra da Silva Rodrigues - Generator & Freehand Hotels - Supporting Multilingual Customer CX In Hotels

    Publicado: 27/6/2024